The Cult of Customer Service

Once upon a time, I was written up by a spineless boss. Seems that, rather than stick up for me, the employee who had followed policy and denied a patron a request that saved the city money, she couldn't take the abuse this patron dished out and punished me. She called it "poor customer service."

For anyone else in this situation, enjoy this article. Then let's find the author and kiss him on the mouth!